Expert Dental Equipment Repair & Maintenance

1. Acceptance of Terms

By accessing and using the services of BIW Equipment Repair ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services Provided

BIW Equipment Repair provides dental equipment repair, maintenance, parts supply, and related technical services. All services are subject to availability and our technical capabilities.

2.1 Service Scope

• Equipment diagnosis and repair
• Preventive maintenance programs
• Emergency repair services
• Parts procurement and installation
• Equipment testing and certification
• Technical consultation and training

3. Service Requests and Scheduling

Service requests can be made via phone, email, or our website. We will make reasonable efforts to accommodate your preferred service date and time, but cannot guarantee specific scheduling. Emergency services are prioritized based on urgency and availability.

4. Pricing and Payment

4.1 Estimates

All estimates provided are good faith approximations based on initial diagnosis. Final costs may vary if additional issues are discovered during repair. We will contact you for approval before proceeding with any work that exceeds the original estimate by more than 15%.

4.2 Payment Terms

• Payment is due upon completion of service unless otherwise agreed in writing
• We accept cash, check, credit cards, and approved purchase orders
• Late payments may be subject to a 1.5% monthly finance charge
• A $50 service call fee applies to all on-site visits

5. Warranties

5.1 Service Warranty

All repair services are warranted against defects in workmanship for 90 days from the date of service. This warranty covers the specific repair performed and does not extend to other components or systems.

5.2 Parts Warranty

Parts are warranted according to the manufacturer's warranty terms. OEM parts typically carry a one-year warranty; aftermarket parts carry a 90-day warranty unless otherwise specified.

5.3 Warranty Exclusions

Warranties do not cover:

• Damage caused by misuse, abuse, or improper operation
• Normal wear and tear
• Repairs or modifications performed by unauthorized parties
• Equipment not maintained according to manufacturer specifications
• Acts of God, accidents, or external factors beyond our control

6. Limitation of Liability

Our liability is limited to the cost of the service or repair performed. We are not liable for:

• Consequential damages including lost revenue or business interruption
• Equipment damage resulting from pre-existing conditions not disclosed
• Delays in service delivery due to parts availability or unforeseen circumstances
• Injuries or damages resulting from improper use of repaired equipment

7. Customer Responsibilities

You agree to:

• Provide accurate information about equipment issues and history
• Grant reasonable access to equipment for diagnosis and repair
• Maintain equipment according to manufacturer recommendations
• Notify us immediately of any issues following service
• Ensure a safe working environment for our technicians

8. Cancellation Policy

Service appointments may be cancelled or rescheduled with at least 24 hours notice without penalty. Cancellations with less than 24 hours notice or no-shows may be subject to a $100 cancellation fee.

9. Emergency Services

Emergency service calls are subject to premium rates as specified at the time of booking. Emergency rates apply to after-hours, weekend, and holiday service requests.

10. Intellectual Property

All content on our website, including text, graphics, logos, and software, is the property of BIW Equipment Repair and protected by copyright laws. You may not reproduce, distribute, or create derivative works without our written permission.

11. Privacy

Your use of our services is also governed by our Privacy Policy. Please review our Privacy Policy to understand our practices.

12. Dispute Resolution

Any disputes arising from these terms or our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. Each party shall bear its own costs.

13. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of modified terms.

14. Governing Law

These terms are governed by the laws of the state in which our principal office is located, without regard to conflict of law provisions.

15. Contact Information

For questions about these Terms of Service, please contact us at:

BIW Equipment Repair
3525 W Peterson Ave, #T35
Chicago, IL 60659
Phone: (224) 328-2858
Email: [email protected]

1. Introduction

BIW Equipment Repair ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Request service or maintenance
• Contact us with inquiries
• Create an account or profile
• Subscribe to our newsletter or communications
• Participate in surveys or promotions

This information may include:

• Name and contact information (email, phone, address)
• Practice or business name
• Payment information
• Equipment details and service history
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address and browser type
• Operating system and device information
• Pages viewed and time spent on pages
• Referring website addresses
• Date and time of visits

2.3 Technical Information

During service visits, we may collect technical information about your equipment, including:

• Equipment make, model, and serial numbers
• Maintenance and repair history
• Performance data and diagnostics
• Photographs of equipment for documentation

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Schedule and complete service appointments
• Process payments and maintain billing records
• Communicate with you about services, appointments, and updates
• Send marketing communications (with your consent)
• Respond to your inquiries and customer service requests
• Maintain equipment service records and history
• Comply with legal obligations and resolve disputes
• Improve our website and user experience
• Prevent fraud and enhance security

4. Information Sharing and Disclosure

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Payment processors
• Equipment manufacturers for warranty claims
• Parts suppliers
• Scheduling and communication platforms
• Website hosting and analytics services

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government or regulatory requests
• Protection of our rights, property, or safety
• Investigation of potential violations of our terms

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection
• Secure storage and backup systems

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory obligations
• Resolve disputes and enforce our agreements
• Maintain equipment service history records (typically 7 years)

7. Your Rights and Choices

7.1 Access and Correction

You have the right to access and update your personal information. You can do this by contacting us directly.

7.2 Marketing Communications

You may opt out of receiving marketing communications by:

• Clicking "unsubscribe" in our emails
• Contacting us directly
• Updating your communication preferences

7.3 Deletion

You may request deletion of your personal information, subject to legal and contractual retention requirements.

7.4 Do Not Track

Our website does not currently respond to "Do Not Track" signals from browsers.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve user experience
• Deliver relevant content and advertisements

You can control cookies through your browser settings, but this may limit certain website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information promptly.

11. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt out of the sale of personal information
• Right to request deletion of personal information
• Right to non-discrimination for exercising CCPA rights

12. International Users

If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services constitutes acceptance of the updated policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, pl